Refund and cancellation policy

Refund and cancellation policy


The policy information is transparent and ensures that all students are treated fairly and with integrity when applying for refunds.

We advise that Victoria Wide First Aid abides by the Consumer Protection legislation and will at all times respect each Student’s consumer rights. Refer to:

  • Australian Consumer Law and Fair Trading Act 2012
  • Australian Consumer Law and Fair Trading Regulations 2012

In case you want to cancel your membership or want to withdraw from the course or want a postponement from a course of study,
an informed written application must be issued to Victoria Wide First Aid

During cancellation/withdrawal, the following cancellation fees will be applicable:

  • In case of full refund reimbursement, 7 days prior notification is needs from your end to us from the day of booking.
  • A 75% of refund is applicable if you notify us after 7 days but before 24 hours from the training day.
  • If you cancel within 24 hours of the training day or after the training has begun, you won’t be eligible for any refund.
  • In case you fail to attend the training, you shall not be entitled to clime the refund.
  • Victoria Wide First Aid will abide by Australian Consumer Law in the instance of major faults with the service.

If the cancellation of training is done from the organisation’s end, then the students will receive their fees back to the source from where the payment was initiated.

Transfer: If a student has a genuine reason to change a course, then without any charges he/she may be transferred to another course at Victoria Wide First Aid.

General: A 5$ fee will be charged as a booking and administration cost on all bookings.

Refund: Once the refund has been approved by the organisation, it shall take 14 days or less, from the date of written cancellation notification made by the student, to receive it back.


If you want to reschedule your training then below listed hold over fees will apply to students besides:

  • If a student informs Victoria Wide First Aid to reschedule the training before 24 hours then there will be no additional fees.
  • Although, if you notify within 24 hours or after A day, from the day of training then 50% of rescheduling and administration fees will be applicable for the individual course.

In case of any students termination, cancellation or rescheduling we hold the questioning rights.

In such circumstances, the student can book an un attempt course on another day as per his/her convenience without and additional fees.

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